SaaS Customer Success
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Badass in 30 Days

5 Modules 17 Lessons Easy

About this course

Implement this four step process to dramatically reduce the churn rate of your trial users. Simplify your on-boarding process and create Badass users that quickly succeed and become reliable recurring revenue. Less is more! Save support time while improving customer success.  

Course Structure

ONLY FOR LOGGED-IN USERS
4 Lessons

Jump Start to Badass in 30 Days

This short introductory module provides a lead up learning plan for your course. In the time between sign-up and the course launch with your first full module, you can prepare for your own 'Success in 30 Days'.   

ONLY FOR LOGGED-IN USERS
4 Lessons

Success from the Customer's POV

The key to igniting your recurring revenue system is customers who quickly feel they are succeeding. In this module we identify what success looks like from your customer's point of view. Then we'll build a framework for identifying and achieving success for your trial users. Better target your on-boarding program to individual users and help them achieve more with less effort. 

ONLY FOR LOGGED-IN USERS
4 Lessons

Wins Come in Bite Sized Chunks

In this module we look at why having a full menu of ways to succeed with your product may actually be killing your newbie success rates. Every "full meal deal" needs to start with just a few bites - the right samples. Learn how to redefine success the way your customer does and help them string a series of wins together into a satisfying outcome.

ONLY FOR LOGGED-IN USERS
4 Lessons

No, No! The Adventures First...

...Explanations Take Such a Dreadful Time! Borrowing from a module in our 'Badass Through the Looking Glass Introduction' course, learn the importance of outcomes before details. Drawing on a quote from Lewis Carroll's Alice in Wonderland as our inspiration, we'll look at how adventures and fun should drive learning for new users. There is plenty of time for explanation and details after your new user racks up some wins. 

ONLY FOR LOGGED-IN USERS
1 Lesson

Newbie Success Implementation Workshop

In this final module you will work through development plan for your new Badass in 30 Days on-boarding system. You'll leave the course with an action plan, clear next steps and a timeline to implementation of the Badass in 30 Days new customer success program in your organization.

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