Badass Users in 30 Days
5 MODULES - 17 LESSONS
About this course
Implement this proven process to dramatically reduce the churn rate of your trial users. Simplify your on-boarding process and create Badass users that quickly succeed and become reliable recurring revenue. Less is more! Save support time while improving customer success.
Introduction to Badass in 30 Days
This short introductory module provides a lead up learning plan for your course. In the time between sign-up and the course launch with your first full module, you can prepare for your own 'Success in 30 Days'.
Welcome
Plan for Success
Join the Team
Into the Starting Blocks
Success from Your Customer's Point of View
The key to igniting your recurring revenue system is customers who quickly feel they are succeeding. In this module we identify what success looks like from your customer's point of view. Then we'll build a framework for identifying and achieving success for your trial users. Better target your on-boarding program to individual users and help them achieve more with less effort.
Your Customer Defines Success Whether You Like it or Not
Seeing the Roadmap Through Their Eyes
Tell Me and I Will Make it Happen
Handing Over the Driver's Seat
Wins Come in Bite Sized Chunks
In this module we look at why having a full menu of ways to succeed with your product may actually be killing your newbie success rates. Every "full meal deal" needs to start with just a few bites - the right samples. Learn how to redefine success the way your customer does and help them string a series of wins together into a satisfying outcome.
Give Them Tunnel Vision
Learn, Win, Repeat
A Learning Process with Balanced Nutrition
Bringing It All Together on Their Plate
No, No! The Adventures First...
...Explanations Take Such a Dreadful Time! Borrowing from a module in our 'Badass Through the Looking Glass Introduction' course, learn the importance of outcomes before details. Drawing on a quote from Lewis Carroll's Alice in Wonderland as our inspiration, we'll look at how adventures and fun should drive learning for new users. There is plenty of time for explanation and details after your new user racks up some wins.
Make Every Step an Adventure on the Road to Comfort
Are They Feeling Good About the Ride?
Connecting the Dots to Reveal Their Big Picture Success
Filling in the Details is Up to Them
Newbie Success Implementation Workshop
In this final module you will work through development plan for your new Badass in 30 Days on-boarding system. You'll leave the course with an action plan, clear next steps and a timeline to implementation of the Badass in 30 Days new customer success program in your organization.
